Política de reembolso

Returns & Refunds

We hope you will be delighted with your order.

All of our products are handmade to order specifically after your purchase. For this reason, we do not accept returns or exchanges for change of mind, except where applicable consumer law requires otherwise.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is faulty, damaged in transit, incorrectly supplied or not as described, please contact us as soon as possible at:

cushioncoveranddecor@yahoo.com

Please include your order number and photographs showing the problem so that we can resolve the issue for you.

If an item is confirmed to be faulty, damaged or incorrectly supplied, we will offer an appropriate replacement or refund. Where we are responsible for the problem, we will also cover reasonable return postage costs.

Made-to-Order Items

As our products are individually handmade after an order is placed, we do not accept change-of-mind returns or exchanges.

Please check all measurements, sizes, colours and product options carefully before placing your order.

Colours & Fabric Samples

Please be aware that colours may appear slightly different depending on your computer, tablet or phone screen.

If colour matching is particularly important, please contact us before ordering. Fabric swatches may be available for a small fee.

Your Statutory Rights

Nothing in this policy affects your statutory consumer rights.